Need help? Want to arrange a free customized inservice for your practice or troubleshoot a problem?
For more information or support please contact us.
Freecall: 1800 080 473
Technical Support: +61 (0)3 9691 0590
We include full technical support to subscribers and limited support to trial users during the purchase decision process.
Contact Us to register for your free customized online inservice or try these troubleshooting tips:
Watch our Troubleshooting videos
- Check confirmation email not in Junk Folder
- .NET Framework update can take some time if needed
- Make sure your computer is set to the correct date, time and time zone
- Must be online for initial launch and to update a version
- Must also be able to establish a 'new' secure HTTPS internet server connection - check any firewalls
- Try our known fixes on our support page
Please check if your confirmation email has been sent to your email Junk Folder, not Inbox.
If you’re not using Windows 7 an issue some users experience is updating their computer to Microsoft’s .NET Framework 3.5 Service Pack 1.
eNoteFile runs on the new super-fast and feature-rich Windows Presentation Foundation platform. This is standard on Windows 7 but needs to be installed on XP and Vista. This platform allows the rich features of eNoteFile such as fast filing and single-click synchronisation.
Please note, this is a large Microsoft Windows update and can take some time depending on your computer and internet speed (up to 15-20 minutes or more, sometimes including a restart). It might even look like the download and install progress bar is not moving.
Once this is done however, eNoteFile updates and other new applications using Windows Presentation Foundation will install seamlessly.
You must be online the first time you launch eNoteFile and after any update. This includes establishing communication with our eNoteFile server over a 'new' secure HTTPS connection - please check your firewall settings.
Please also ensure your computer is set to the correct date, time and time zone for your location.
Your user name must be a unique email address – the same email address cannot be used to register again.
Try downloading and reinstalling eNoteFile again or one the other fixes if needed.
Other fixes:
Click here to see our Support page with other troubleshooting fixes half way down the page.
Forgot password or user name:
Getting Started Guide:
Click here for the eNoteFile Getting Started Guide.
Learn more about eNoteFile:
Click here for short how-to videos, including Troubleshooting.
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Contact Us for any support issues.